Frequent Questions

I cannot access my account

(a) Verify your telephone number or email and try again.

(b) If you do not remember your information, try to recover your password with the indicated option. For this, you have to be able to access the email address used to register the account.

I cannot use the services

(a) Verify if you have a good Internet connection.

(b) If the problem persists, restart the application, or in the worst case, reinstall the application.

(c) It is also possible that the contact you are trying to reach has blocked your number.